CHARTING A COURSE FOR CONFLICT RESOLUTION. CHARTING A COURSE FOR CONFLICT RESOLUTION. CASE: CHARTING A COURSE FOR CONFLICT RESOLUTION—“IT’S A POLICY” Read the case below from Chapter 10 in your textbook: Background The setting is an 82-bed hospital located in a small city. One day an employee of the maintenance department asked the supervisor, George Mann, … Continue reading CHARTING A COURSE FOR CONFLICT RESOLUTION.